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Service Request

Our goal is to reply to online service requests within 15 minutes during normal business hours (Monday through Friday, 7:30am to 4:30pm CST, not counting observed holidays). For emergency, after hours, or holiday support, please call our Iowa Customer Support Center at 866-423-2247 or our Wisconsin Customer Support Center at 800-432-9082. 

When filling out the form below, please provide complete information. Incomplete information may result in delays.

Contact Information
Name:*    Title/Position:*   
Phone:*    Email:*   
Authorizing Individual (if different from contact)
Name:   Title/Position:  
Request Information
Company:*    Service Location:*
Address/Bldg/Floor 		  
City:*    State:*   
Detailed
description
of problem:* 		  
Equipment
brand/model:* 		  
PO Number:   Service Contract:   

* denotes a required field.
I understand that, by submitting this request for service, a Customer Service Coordinator will be contacting me via telephone to schedule a time for a technician to respond to the service request. I also understand that any online service request submitted outside of CEC normal business hours will not be responded to until the start of the next business day. ALL EMERGENCY REQUESTS MUST BE CALLED INTO OUR CUSTOMER SUPPORT CENTER: 866-423-2247 
     
 
 

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What Our Customers Are Saying

“

CEC understood what we needed in our web project and helped the university achieve its goals in creating a more effective means of communicating with its constituents. Every request or question we had received a quick response or solution. Working with CEC on our website redesign was a great experience!

”

William Penn University
Diane Ottosson
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